BYBON
BYBON ShanDianFeng
KNOWORTH
只有想不到、没有做不到
BYBON is the largest authorized service providers for Apple, Samsung and other well-known brands of mobile phones in China, mainly to provide mobile phone service and value-added services.BYBON is a national chain enterprise based on service oriented and professional technology as the core. In recent years, BYBON has gradually grown into a national mobile phone service platform.
About 90% of mobile phone users in China use smart phones, so a huge smart machine repair market needs to be standardized and revived. Knoworth assists BYBON to launch the ShanDianFeng platform make user experience as a service concept, focusing on mobile phones and other digital products, such as after-sales maintenance, recycling, etc.We hope that the traditional mobile phone industry can be a standardized, transparent online new model.
In the initial stage of project cooperation, Knoworth team members play different roles of users to feel ShanDianFeng O2O experience and establish a number of role models.Combined with the vital research conclusion, Knoworth put suggestions of user experience into digital products after-sales maintenance, recovery, delay protection, on-site service and other links, to promote the whole process have a better user experience.
When the product went to start,the majority of users are not accustomed to enjoy the online mobile phone customer service.In order to enhance the confidence of users on the website,Knoworth helps customers improve the recovery and maintenance of the entire flow of second-hand digital equipment,allow users to visually see accurate price provided by the website and allow users to enjoy the intimate door-to-door team service.ShanDianFeng guides the user of the way people use digital habits , so that users can rely on the platform.
Knoworth will help customers to promote product in every aspect of the experience, because we believe that the user can feel the heart.
